1. Legal services provided electronically, hereinafter referred to as “E-Advice,” are provided by:
Śpiewak Markiewicz Mroczyński Attorneys civil partnership
Plac Wolności 18, 61-739 Poznań, Poland
NIP [Polish Tax Identification Number]: 7831867946
REGON [Polish National Business Registry Number]: 523571500
2. E-Advice services are provided through the website www.smadwokaci.pl.
3. These Terms and Conditions define the types and conditions of electronic services provided to natural persons, legal entities, and organizational units without legal personality, hereinafter referred to as “Clients”; the conditions for entering into and terminating agreements for the provision of E-Advice; as well as the complaint procedure.
4. Through the Service, the Law Firm provides services consisting of legal advice, preparation of legal opinions, and drafting of agreements or court pleadings.
5. In performing the agreement, the Law Firm undertakes to act diligently and with due professional care.
6. In order to obtain E-Advice, the Client shall submit, via the form available on the Service or by email to the address indicated therein, an inquiry describing the factual background of the matter accurately and comprehensively, while also providing the contact details necessary for further communication with the Service Provider.
7. Use of the electronic legal advice form (E-Advice) through www.smadwokaci.pl requires acceptance of these Terms and Conditions. A person using paid services, hereinafter referred to as the “Client,” agrees to comply with these Terms and Conditions. Submission of a question and payment for the service constitutes the Client’s consent to receive the advice at the provided email address or to collect the advice at the Law Firm’s office.
8. In order to obtain a legal service, the Client shall submit, via the form available on the Service or by email to the address indicated therein, an inquiry describing the factual background of the matter accurately and comprehensively, while also providing the contact details necessary for further communication. Submission of the inquiry is free of charge and does not create any payment obligation for the Client.
9. Upon receipt of the inquiry by the Law Firm, the Client shall promptly, and no later than within 2 business days, receive information as to whether the matter falls within the scope of services provided by the Law Firm, the conditions for performance of the service, the amount of the fee, the completion deadline, and any additional questions necessary to provide a proper and comprehensive response. In justified cases, the Law Firm may request that the Client provide necessary documents in the form of scanned copies by email, fax, or regular mail.
10. The fee is determined individually with each Client depending on the complexity of the matter and the completion deadline requested by the Client.
11. If the Client accepts the proposed terms for the performance of the service, the Client shall make payment to the Law Firm’s bank account. Payment shall constitute conclusion of the agreement between the Parties for the provision of services through the Service and acceptance of these Terms and Conditions by the Client.
12. The agreed deadline for completion of the service shall commence on the date the funds are credited to the Law Firm’s bank account.
13. The response (legal advice, legal opinion, or legal document) shall be delivered in the manner selected by the Client in the form, i.e., by email, fax, registered mail, priority mail, or courier service.
14. The service shall be deemed completed upon sending the response to the Client by email or upon the Law Firm notifying the Client electronically that the response is ready for delivery in another form selected by the Client.
15. If the Client is required to provide documents requested by the Law Firm, the deadline for completion of the service shall commence upon receipt of such documents by the Law Firm.
16. Upon request, immediately after completion of the agreement, the Law Firm shall send the Client a VAT invoice [Polish Value Added Tax invoice] for the performed service to the address indicated by the Client. The Client authorizes the Law Firm to issue a VAT invoice without the recipient’s signature.
17. The Law Firm does not provide services on Saturdays, Sundays, public holidays, or other statutory non-working days, and any response deadlines shall be suspended during such periods.
18. Under the guarantee provided by the Law Firm, the Client may, within 3 days from receipt of the response, request additional explanations free of charge within the scope of the ordered service.
19. A Client who has objections regarding the substantive quality or completion time of the legal service may submit a complaint within 7 days from receipt of the service.
20. A complaint submitted in writing, under penalty of invalidity, should include: information identifying the Client, a description of the subject matter of the complaint together with justification for its submission, the date, and the signature of the person submitting the complaint.
21. Complaints should be submitted to the address indicated in Section 1 of these Terms and Conditions.
22. Complaints shall be reviewed within 7 business days from the date of receipt.
23. If a complaint is accepted, the Law Firm shall perform the legal service again without charging an additional fee or shall refund the paid fee.
24. If a complaint is rejected, the Client may pursue claims exclusively up to the amount of the actual loss incurred through court proceedings, but not exceeding ten times the amount of the fee paid.
25. The agreement shall expire upon completion of the E-Advice by the Service Provider and payment of the fee by the Client.
26. Either Party may terminate the agreement without stating reasons before the expiration of half of the period indicated in the form as the service completion deadline; however, if the completion deadline was specified as 1 day, either Party may terminate the agreement within twelve hours.
27. The period referred to in the preceding section shall commence upon conclusion of the agreement.
28. Termination of the agreement shall be effected by sending a statement via email. The Law Firm’s email address for submitting termination notices is kontakt@smadwokaci.pl.
29. If sending a termination notice by email is not possible, termination may also be submitted by telephone or fax at +48 697 56 60 50 697 56 60 50.
30.In connection with termination of the agreement, the Client shall reimburse the Service Provider for costs necessary to perform the E-Advice incurred from the date of conclusion of the agreement until its termination by the Client.
31. In the event of termination of the agreement, the Law Firm shall refund the remuneration received from the Client within 7 business days from the date of termination, less the costs referred to in the preceding section.
32. The Law Firm is obligated to keep confidential all information obtained in connection with the provision of legal services. The confidentiality obligation is unlimited in time.
33. The Law Firm reserves the right to amend these Terms and Conditions. Amendments shall become effective upon publication on the Service’s website.
34. The Client consents to the processing of their personal data by the Law Firm in connection with the performance of the service and to the extent necessary for its performance, while maintaining full confidentiality of the information provided. The processing of personal data by the Law Firm shall be carried out in accordance with the provisions of the Polish Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended). Provision of personal data by the User is voluntary.
35. The Law Firm shall not be liable for damages resulting from improper use of the Service or interruptions in access to the Service caused by force majeure events.
36. In matters not regulated by these Terms and Conditions, the provisions of the Polish Civil Code and other applicable laws governing electronic services and electronic declarations of intent shall apply.
